Refund policy

At Kafetos Coffee Company, we care about your satisfaction! We stand behind our products 100%. If you are not satisfied with our coffee or other products for any reason, simply contact us. We will make sure you are happy. Our customers love our products and our company and their continued support is testament to our commitment to quality and satisfaction.

We do not accept returns. Coffee due to its perishable nature and to food regulations, cannot be returned for credit or refund. We may refund you the product cost but not the shipping cost.

Lost Shipments

If a shipment has been lost by the carrier (i.e. USPS, UPS, Fedex, DHL,...) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the carrier and the delivery confirmation shows "delivered" then our guarantee has been fulfilled and we will not reship free of charge.